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Zendesk Expanding CCaaS Capabilities with Move to Acquire Local Measure

Zendesk has signed an agreement to acquire Local Measure in a bid to expand its CCaaS capabilities. “Voice is one

acquisition, Artificial Intelligence, CCaaS, Channel, generative AI, Local Measure, personal, Security, Service Management, Syndicated, Technology, voice solutions, WhatsApp, Zendesk

Episode 16: AI and IT Trends for 2025: The CTO’s Role in Driving Real Impact | Rick’s AI Panel

The IT landscape is shifting faster than ever, and AI is at the heart of this transformation. In 2025, AI

AI, AIavatar, Automation, businesses, Data, landscape, Podcast, secure, Syndicated, transformation, won
2024 in the Rearview and 2025 on the Horizon. Where are AI and Cloud Taking Us Next?

2024 in the Rearview and 2025 on the Horizon. Where are AI and Cloud Taking Us Next?

For years, I’ve been helping companies cut through the hype and focus on what truly works with cloud, AI, and

AI, Artificial Intelligence, Automation, Cloud, cloud computing, Cloud Migration, cloud security, Companies, Machine Learning, SaaS, Security, Syndicated, Technology, tools

AI Avatars for Healthcare are the New Standard in Patient Communication

For years, I’ve been helping companies cut through the hype and focus on what truly works with cloud, AI, and

AI, AI avatars, Artificial Intelligence, Automation, Best Practices, Big Data, business continuity, Cloud, cloud computing, cloud security, Companies, cyber attack, cybersecurity, data protection, Featured, General, Healthcare, IT Security, Latest News, Machine Learning, malware, patient communication, Phishing Attacks, Ransomware Defense, Ransomware Prevention, Ransomware Recovery, SaaS, Security, Security Strategies, Syndicated
Siemens and Microsoft scale industrial AI

Siemens and Microsoft scale industrial AI

Siemens and Microsoft have taken the Siemens Industrial Copilot to the next level, to handle demanding environments at scale Over

AI, Automation, Business, chat, Industrial Copilot, Microsoft, Press Releases, Siemens, Syndicated, Technology
Why You Need a UC Service Management Platform with a ServiceNow Integration

Why You Need a UC Service Management Platform with a ServiceNow Integration

ServiceNow is a cloud-based, AI-powered software platform designed to automate and manage enterprise IT processes. Large organizations around the world

app, Artificial Intelligence, Automation, Business, cloud-based, employees, powered software platform, Security, Service Management, ServiceNow, Syndicated, Technology, UCaaS, Unified Communications
AI Trust and Security as the Foundation of Responsible Innovation

AI Trust and Security as the Foundation of Responsible Innovation

For years, I’ve been helping companies cut through the hype and focus on what truly works with cloud, AI, and

AI, Artificial Intelligence, Automation, Best Practices, Big Data, business continuity, Cloud, cloud computing, cloud security, Companies, cyber attack, cybersecurity, data protection, Featured, General, IT Security, Latest News, Machine Learning, malware, Phishing Attacks, Ransomware Defense, Ransomware Prevention, Ransomware Recovery, responsible innovation, SaaS, Security, Security Strategies, Syndicated, trust
AI Trust and Security as the Foundation of Responsible Innovation

AI Trust and Security as the Foundation of Responsible Innovation

For years, I’ve been helping companies cut through the hype and focus on what truly works with cloud, AI, and

AI, Artificial Intelligence, Automation, Best Practices, Big Data, business continuity, Cloud, cloud computing, cloud security, Companies, cyber attack, cybersecurity, data protection, Featured, General, IT Security, Latest News, Machine Learning, malware, Phishing Attacks, Ransomware Defense, Ransomware Prevention, Ransomware Recovery, responsible innovation, SaaS, Security, Security Strategies, Syndicated, trust
AI Avatars, Digital Twins, and the Next Big Thing in Business

AI Avatars, Digital Twins, and the Next Big Thing in Business

For years, I’ve been helping companies cut through the hype and focus on what truly works with cloud, AI, and

AI, Artificial Intelligence, Automation, Avatars, Best Practices, big, Big Data, Business, business continuity, Cloud, cloud computing, cloud security, customer interactions, cyber attack, cybersecurity, data protection, Digital Twins, General, IT Security, Latest News, Machine Learning, malware, Phishing Attacks, Ransomware Defense, Ransomware Prevention, Ransomware Recovery, refining operations, SaaS, Security, Security Strategies, Syndicated