Service Management

Visibility and Control are Key for Mastering Service Management

Watch on YouTube UC Today host David Dungay is joined by Mark Bunnell, COO, Nuwave. Following on from our Service

Artificial Intelligence, Channel, Digital Transformation, Future of Work, Service Management, Syndicated, UC TV, UCaaS, Unified Communications

UC Round Table: UC Service Management

As organisations rely more on integrated communication solutions, understanding UC service management nuances becomes vital. From optimising network performance to

Artificial Intelligence, Digital Transformation, Service Management, Syndicated, UCaaS, Unified Communications

Lumen Now Supports Zoom Contact Centre Solutions

Lumen Technologies is expanding its partnership with Zoom to add support for its contact centre solutions. The new partnership will

CCaaS, CPaaS, Service Management, Syndicated

AVI-SPL Launches Enterprise Managed Services Offering

AVI-SPL has released its Enterprise Managed Services solution, which includes digital signage, audio-visual (AV), and unified communications (UC) solutions for

Digital Transformation, Service Management, Syndicated, Unified Communications

Monitoring Your Way to Success: The Vital Role of Service Monitoring in UC Performance Management

Unified Communications (UC) tools have become essential to the success of modern businesses. With the right platforms and solutions, business

Collaboration, Hybrid Work, productivity, Security and Compliance, Service Management, Syndicated, UCaaS, Unified Communications

Momentum Completes G12 Communications Acquisition

Momentum has completed its acquisition of G12 Communications, strengthening its growth and position within the collaboration market. G12 Communications is

Collaboration, Microsoft Teams, Service Management, Syndicated

Nuwave Takes Home the Rising Star Award at Zoom Partner Awards 2023

Watch on YouTube Join Rob Scott in this exclusive interview with Mark Bunnell, COO of Nuwave, and Todd Surdey, Head

Collaboration, Must watch, Service Management, Service Provider, Syndicated, UC TV, UCaaS, Unified Communications

Skills Gaps and Cyberattacks: Why Gamma Acquired a Managed Security Services Provider

Gamma recently announced the acquisition of managed security services provider (MSSP) Satisnet, giving it a publicly facing cybersecurity offering. Despite

Channel, Security and Compliance, Service Management, Service Provider, Syndicated, Unified Communications