Zendesk Expanding CCaaS Capabilities with Move to Acquire Local Measure
Zendesk has signed an agreement to acquire Local Measure in a bid to expand its CCaaS capabilities. “Voice is one
acquisition, Artificial Intelligence, CCaaS, Channel, generative AI, Local Measure, personal, Security, Service Management, Syndicated, Technology, voice solutions, WhatsApp, Zendesk
GoTo Expands UCaaS Support Features with AI-Powered Issue Resolution for LogMeIn Resolve
GoTo has released what it dubs “First-to-Market” AI-Powered Insights and Issue Resolution for its LogMeIn Resolve, announcing three new features.
Mercalis’ Migration: What Webex Brought a Life Sciences Contact Centre
Managing UC transitions with companies involved in healthcare scenarios requires careful consideration, especially when such a provider supports 36 million
The Smarter Approach to Security Compliance Reviews
Security compliance reviews should be a trust-builder, not a deal-breaker. Instead of making the process more efficient, it slows businesses
Governor Murphy and Princeton University President Eisgruber announce Microsoft and CoreWeave as founding partners in NJ AI Hub
Major artificial intelligence Hub will bolster state’s innovation economy Microsoft, CoreWeave, New Jersey Economic Development Authority and Princeton University expected
Microsoft launches $5 million AI for Good Open Call grant program to drive positive change in Washington state
New program celebrates 50 years of innovation in Washington state REDMOND, Wash. — Jan. 22, 2025 — On Wednesday, with the
- December 19, 2024
2024 in the Rearview and 2025 on the Horizon. Where are AI and Cloud Taking Us Next?
For years, I’ve been helping companies cut through the hype and focus on what truly works with cloud, AI, and
Episode 9: AI in Medical Research and Drug Discovery
In this episode of Rick’s AI Panel, we explore the significant impact of artificial intelligence on medical research and drug
AI Avatars for Healthcare are the New Standard in Patient Communication
For years, I’ve been helping companies cut through the hype and focus on what truly works with cloud, AI, and