With identity becoming the new security perimeter, many MSPs are looking for ways to simplify identity and access management (IAM) while delivering stronger protection to their customers. Consolidating essential identity security capabilities into a single platform can help reduce operational complexity and improve service delivery.
The need for unified identity security
MSPs face growing pressure to secure identities across increasingly complex customer environments. Managing separate tools for multifactor authentication (MFA), single sign-on (SSO), privileged access management (PAM), and password management can create administrative overhead, slow technician workflows, and increase security risks.
The business benefits of consolidated IAM and PAM
Consolidating identity security tools can have a significant impact on both operational efficiency and profitability. Internal data indicates that nearly 50 percent of MSP help desk tickets are access-related, making identity management a critical area for optimization.
A unified platform can help MSPs:
- Reduce tool sprawl and licensing costs
- Simplify deployment and ongoing administration
- Accelerate response to access-related requests
- Improve security through centralized identity controls
- Create new managed service offerings around identity security
By combining multiple identity security functions into a single solution, MSPs can streamline operations while delivering additional value to customers.
Questions to ask before you choose an IAM strategy
How many identity security tools do you want your technicians to manage?
As your business grows, every additional tool introduces more complexity, training requirements, and administrative overhead. Managing MFA, SSO, privileged access, and password management through separate platforms can create inefficiencies and slow down technician workflows. A unified IAM platform can simplify operations by bringing these capabilities together under a single management experience.
How are you protecting privileged access across customer environments?
Privileged accounts remain one of the most common attack vectors. Consider whether your current approach provides centralized visibility and control over administrative access or relies on manual processes and shared credentials. The right solution should help you enforce least-privilege access while reducing operational burden on your team.
Can your identity security platform scale with your business?
What works for ten customers may not work for hundreds. As you evaluate your options, consider how easily a solution can be deployed, managed, and maintained across multiple tenants. Multi-tenant management capabilities can significantly reduce administrative effort and help accelerate time to value for both your team and your customers.
Are you creating opportunities for recurring revenue?
Identity security is increasingly becoming a managed service opportunity. Beyond protecting customers, the right platform can help you package and deliver new security services that generate recurring revenue while strengthening customer relationships.
The bottom line for MSPs
The identity security strategy you choose affects more than security outcomes. It influences technician productivity, operational costs, service delivery, customer satisfaction, and business growth. By carefully evaluating how a platform supports these objectives, MSPs can make a decision that delivers both immediate and long-term value.
Evo Security delivers a purpose-built identity and access management (IAM) platform designed specifically for MSPs. By bringing MFA, SSO, and PAM into a unified experience, Evo helps MSPs secure users, streamline administration, and scale their businesses more efficiently.
Photo: Ranggajuned / Shutterstock
This post originally appeared on Smarter MSP.