MSP

Why many MSPs aren’t seeing returns from AI

A survey of 153 decision-makers at managed service providers (MSPs) that manage Microsoft 365 and Azure cloud services found that

AI adoption, AI governance, AI productivity, Better Business, Business, cloud services, decision, Featured, IT operations, makers, Managed Service Providers, Microsoft 365, Microsoft Copilot, MSP, MSP growth, Security, survey, Syndicated, Technology

Automate MSP lead follow-up and win more deals

Key takeaways Every uncontacted lead represents potential lost revenue. Calculate what’s at stake using your average contract value and lead

B2B lead, cybersecurity, Deals, Featured, follow-up system, lead follow, lead follow-up, leads, Marketing leads, MSP, MSP Sales, MSPs, potential revenue, Sales & Marketing, Syndicated, up

Your clients are already using AI, you just don’t know it yet

What better way to mark Cybersecurity Awareness Month than by talking about one of today’s most overlooked workplace risks: AI.

AI governance, AI security, audit, Business, clients, Compliance, cybersecurity, data protection, Featured, Finance, Managed services, MSP, personal, risk management, Security, Shadow AI, SMB Security, Syndicated

“I want to fire my MSP!”

Why Are So Many MSPs Failing Their Customers? If you have worked with a traditional Managed Service Provider (MSP), you

AI, CISO, cloud security, CTO, Expertise, finger pointing, generative AI, IT leaders, managed service provider, MSP, MSPs, Network Management, network security, QSOL Featured, SASE, Security Trends, sense, Service Provider, Syndicated

The Economics of MSP Experience: Why Quality Pays off More Than Cheap Support

In today’s turbulent business climate fraught with inflation, uncertainty, and a retreat in spending, many organizations are navigating the challenges

Business, business climate, CCaaS, Customer Experience, Future of Work, inflation, lot, MSP, retreat in spending, Service Management, Syndicated, Technology, UCaaS, uncertainty, Unified Communications

Proactive Monitoring Pays Off: How MSPs Can Slash Microsoft Teams Support Time in Half

If you’re an MSP managing Microsoft Teams for clients, you know how quickly firefighting support models burn out margins. Tickets

advanced diagnostics, Analytics, Business, Collaboration, Incident management, Market Guide, Microsoft Teams, MSP, proactive monitoring, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications

How Proactive Customer Experience is Reshaping MSP Partnerships

Customers know the pains that come with being on the receiving end of a reactive support model: customers call with

Business, Collaboration, Customer Experience, customer service, customers, Digital Transformation, increases, Market Guide, MSP, reactive support, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications

Kurmi’s Ecosystem Partner Program: Centralized UC Management Through Technology Integrations

“The world has become much more multi-vendor, especially for large organizations and their use of communications tools,” Micah Singer, CEO

Collaboration, communications infrastructure, Digital Transformation, Future of Work, lot, MSP, multi, Security, Service Management, service management platform, Syndicated, Technology, UC&C, UCaaS, Unified Communications, vendor ecosystems

Exceptional Service: MSPs Can Leverage UC&C Monitoring to Gain a Competitive Edge

Managed Service Providers (MSPs) have evolved far beyond their traditional role of offering reactive support in the Unified Communications &

AI, Business, Collaboration, Managed Service Providers, MSP, performance issues, professional services, reporting, Service Management, Service Provider, Syndicated, UC&C, Unified Communications