Service providers

MSPs caught in the tug-of-war over legacy systems

Each Labor Day, the cost of IT labor invariably becomes a topic of discussion. After all, even in the age

AI, Artificial Intelligence, Better Business, budget, Business, Featured, Labor Day, legacy systems, MSP, MSPs, Security, staffing, survey, Syndicated

The Economics of MSP Experience: Why Quality Pays off More Than Cheap Support

In today’s turbulent business climate fraught with inflation, uncertainty, and a retreat in spending, many organizations are navigating the challenges

Business, business climate, CCaaS, Customer Experience, Future of Work, inflation, lot, MSP, retreat in spending, Service Management, Syndicated, Technology, UCaaS, uncertainty, Unified Communications

How Exertis’ Service Portfolio Attracts More Than Customers – It’s Winning Over Competitors’ Top Talent & Brands

Increasingly, with the introduction of hybrid meetings, the convergence of IT and AV means these devices are no longer just

Business, Channel, Culture, distributors, enterprise technology, hybrid meetings, Hybrid Work, lot, Market Guide, Microsoft Teams, Service Management, Syndicated, Technology, UCaaS, Unified Communications

The UC Service Management Innovations IT Leaders Can’t Afford to Miss in 2025

Back in 2020 and 2021, UC service management was less about long-term transformation and more about sheer survival. Organisations scrambled

2020, 2021, AI, Artificial Intelligence, Business, innovation, Microsoft Teams, Security, Service Management, Syndicated, UCaaS, Unified Communications, Workplace Management

Big UC Update: Kurmi Software

UC Today’s David Dungay speaks with Micah Singer, CEO of Kurmi Software, about the challenges of managing complex unified communications

AI, Artificial Intelligence, Big UC Update, David Dungay, Digital Transformation, Kurmi Software, Micah Singer, Security, Security and Compliance, Service Management, Syndicated, today, UCaaS, Unified Communications

Exceptional Service: MSPs Can Leverage UC&C Monitoring to Gain a Competitive Edge

Managed Service Providers (MSPs) have evolved far beyond their traditional role of offering reactive support in the Unified Communications &

AI, Business, Collaboration, Managed Service Providers, MSP, performance issues, professional services, reporting, Service Management, Service Provider, Syndicated, UC&C, Unified Communications

Voice’s Future, Tackling Verticals, Data Silos: Top 5 Takeaways from Cavell Summit Europe

Cavell Summit Europe had its annual event yesterday, bringing together analysts, service providers, and channel partners to discuss the trends

AI, Analysts, Artificial Intelligence, Cavell Summit Europe, Channel, channel partners, Security and Compliance, Service Management, service providers, Small Business, Syndicated, Technology, Technology Media and Telecoms, UC Trends, UCaaS, Unified Communications

Microsoft Dragon Copilot provides the healthcare industry’s first unified voice AI assistant that enables clinicians to streamline clinical documentation, surface information and automate tasks

By combining and extending the proven capabilities of Dragon Medical One (DMO) and DAX Copilot (DAX), Dragon Copilot promotes clinician

AI, chat, Copilot, Dragon Copilot, Dragon Medical One, Microsoft, Press Releases, Security, Syndicated, Technology

GoTo Expands UCaaS Support Features with AI-Powered Issue Resolution for LogMeIn Resolve

GoTo has released what it dubs “First-to-Market” AI-Powered Insights and Issue Resolution for its LogMeIn Resolve, announcing three new features.

AI, Artificial Intelligence, First, goto, LogMeIn Resolve, Security, Service Management, Syndicated, to, UCaaS, Unified Communications, User Experience, VPN