How Proactive Customer Experience is Reshaping MSP Partnerships
Customers know the pains that come with being on the receiving end of a reactive support model: customers call with
Business, Collaboration, Customer Experience, customer service, customers, Digital Transformation, increases, Market Guide, MSP, reactive support, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications
UC Management ROI: The Hidden Costs of Poor Service Management
Struggling to calculate UC management ROI? Unified Communications (UC) platforms have become the backbone of modern business operations – aligning
- January 24, 2025
Tap Into the Power of a Unified Network Fabric
In today's digital landscape, businesses are increasingly reliant on a complex web of interconnected technologies. From on-premises to data centers
- November 14, 2024
Accenture, Microsoft and Avanade help enterprises reinvent business functions and industries with generative AI and Copilot
Companies invest in launch of Copilot business transformation practice, new capabilities and client training to accelerate and scale gen AI
- April 22, 2024
Cognizant and Microsoft announce global partnership to expand adoption of generative AI in the enterprise, and drive industry transformation
Expanded partnership will leverage Microsoft Copilot and Cognizant’s advisory and digital transformation services to help employees and enterprise customers operationalize
- April 15, 2024
How to Use Generative AI to Revolutionize Banking Compliance
Contemporary banking is impossible without a compliance function, which ensures that financial institutions operate smoothly in complex regulatory environments with
- April 14, 2024
Apple claims Epic is trying to ‘micromanage’ its business operations in a new court filing
Last month, Epic Games filed a motion asking a California judge to hold Apple in contempt for what it claims
- April 8, 2024
Unlocking Opportunities for Growth in Fintech Through AI
As the fintech sector continues to evolve, businesses are increasingly recognising the transformative potential of artificial intelligence (AI) in optimising
- April 5, 2024