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Tech Time Warp: Welchia—when the remedy was as bad as the malady

August 2003 was already challenging for network administrators. They were busy fending off the Blaster worm, whose payload caused computers

Blaster worm, Featured, Microsoft, nematode, network administrators, patch, Security, Syndicated, Tech Insight, Tech Time Warp, Welchia, Welkin worm, Windows

The Economics of MSP Experience: Why Quality Pays off More Than Cheap Support

In today’s turbulent business climate fraught with inflation, uncertainty, and a retreat in spending, many organizations are navigating the challenges

Business, business climate, CCaaS, Customer Experience, Future of Work, inflation, lot, MSP, retreat in spending, Service Management, Syndicated, Technology, UCaaS, uncertainty, Unified Communications

Trust starts with empathy: A better way to sell cybersecurity

A survey of 200 U.S. cybersecurity professionals suggests that about a third (33 percent) don’t trust third-party providers—not due to

AI, Better Business, Business, cybersecurity, cybersecurity professionals, Featured, IT, MSP, MSPs, party providers, Security, survey, Syndicated, third

Proactive Monitoring Pays Off: How MSPs Can Slash Microsoft Teams Support Time in Half

If you’re an MSP managing Microsoft Teams for clients, you know how quickly firefighting support models burn out margins. Tickets

advanced diagnostics, Analytics, Business, Collaboration, Incident management, Market Guide, Microsoft Teams, MSP, proactive monitoring, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications

How Microsoft’s customers and partners accelerated AI Transformation in FY25 to innovate with purpose and shape their future success

Over the past fiscal year, our customers and partners have driven pragmatic outcomes by implementing AI-first strategies across their organizations.

AI, Azure AI Foundry, Azure Cloud Services, Azure Data Factory, Azure Databricks, Azure OpenAI, Business, business solutions, Cloud, Featured, First, Microsoft 365, Microsoft 365 Copilot, Microsoft Azure, Microsoft Copilot Studio, Microsoft Dynamics 365, Microsoft Entra ID, Microsoft Fabric, personal, Security, Security Copilot, Syndicated, Technology, The Official Microsoft Blog, transformation

Recommitting to our why, what, and how

Satya Nadella, Chairman and CEO, shared the below communication with Microsoft employees this morning. As we begin a new fiscal

app, Business, Chairman, communication, Culture, Microsoft, Recent News, Satya Nadella, Security, Syndicated

Preventing Digital Meltdowns: The Critical Role of Contact Center Stress Testing

Serving businesses in industries ranging from healthcare and financial services to tech companies, they are a vital part of many

Analytics, Business, CCaaS, contact centers, Customer Experience, Digital Transformation, Google, Service Management, staff training, Syndicated, System Failure, Technology, Unified Communications, wait times

Biotech Mergers and Divestitures IT Challenges: 5 Critical Strategies for Success

Biotech mergers, acquisitions, and divestitures are surging and leading to major IT challenges. Our team shares 5 critical strategies to

Biotech, Business, Industry, QSOL Featured, Science, Security, Syndicated, turmoil, venture capital

Biotech Mergers and Divestitures IT Challenges: 5 Critical Strategies for Success

Biotech mergers, acquisitions, and divestitures are surging and leading to major IT challenges. Our team shares 5 critical strategies to

acquisitions, Biotech, biotech mergers, Business, divestitures, QSOL Featured, Science, Security, Syndicated, venture capital investment