Service Management

Pure IP Gets ChangePilot Integration to Simplify Microsoft 365 Change Management

Telecom BCM One has announced its Pure IP Enterprise Voice solution customers can now utilise ChangePilot to track and manage updates

Business, ChangePilot, cybersecurity, Enterprise Voice, lot, Microsoft 365, Microsoft Teams, One, Security, Security and Compliance, Service Management, Syndicated, Unified Communications

The Ultimate Digital Transformation Roadmap: Cloud Telephony and Beyond

Digital transformation is no longer optional—it’s a business imperative. As organisations strive to stay competitive in an increasingly digital-centric space,

Business, business imperative, competitive, Digital Transformation, Security, Service Management, streamlining operations, Syndicated, Technology, UCaaS, Unified Communications

Prioritizing UC&C “Experience” to Drive Better Business Outcomes

Modern businesses heavily rely on Unified Communications and Collaboration (UC&C) to connect employees and customers, making the proper functioning and

Business, business continuity, Collaboration, communication, connectivity, Security, Service Management, Syndicated, Technology, UC&C, UCaaS, Unified Communications

Should Your Small Business Adopt An MSP For Its UC Needs? The Pros And Cons

Integral to the workplace’s digital transformation is the question every organisation faces: Should you outsource your UC management to a

Business, Collaboration, communication, Culture, managed service provider, Security, Service Management, Service Provider, Small Business, SMBs, Syndicated, Technology, UCaaS, Unified Communications

by Kieran Devlin
November 21, 2024

NUWAVE, Clerk Chat Partner To Deliver Enterprise Text Messaging

NUWAVE has announced the launch of its new Business Text Messaging solution in partnership with Clerk Chat. This new capability

Business, Channel, chat, Customer Experience, Digital Transformation, personal, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications, WhatsApp

Key Strategies for Maximizing Productivity in a Hybrid Work World

The future of work is hybrid. Though companies are encouraging employees to return to the office, many don’t believe a

Analytics, Business, Collaboration, employees, Future of Work, Hybrid Work, Microsoft Teams, Office, Security, Service Management, Syndicated, Technology, Unified Communications, Workplace Management

by Robbie Pleasant
October 21, 2024

Why You Need a UC Service Management Platform with a ServiceNow Integration

ServiceNow is a cloud-based, AI-powered software platform designed to automate and manage enterprise IT processes. Large organizations around the world