Service Management

RingCental Partnership Gives Cox Business New Means to Target Gaming Sector

Cox Business has created a new partnership with RingCentral to provide its contact center solution to its Southern Nevada customers.

AI, Business, CCaaS, chat, Cox Business, partnership, RingCentral, Security, Security and Compliance, Service Management, Southern Nevada, Syndicated

Exceptional Service: MSPs Can Leverage UC&C Monitoring to Gain a Competitive Edge

Managed Service Providers (MSPs) have evolved far beyond their traditional role of offering reactive support in the Unified Communications &

AI, Business, Collaboration, Managed Service Providers, MSP, performance issues, professional services, reporting, Service Management, Service Provider, Syndicated, UC&C, Unified Communications

Keeping In-person Collaboration Alive in a Hybrid World

Hybrid working, introduced during the COVID-19 pandemic, not only brought about a societal change, but ushered in a new business

Business, business reality, Collaboration, Future of Work, Hybrid Work, Hybrid working, pandemic, Security, Service Management, societal change, Syndicated, Technology, UC&C, UCaaS, Unified Communications