UC Today’s David Dungay speaks with Micah Singer, CEO of Kurmi Software, about the challenges of managing complex unified communications environments at enterprise scale.
With 25 years of industry experience, Singer provides valuable insights into how large organizations are struggling to manage their increasingly complex UC environments. Kurmi’s specialty lies in automation that bridges the gap between IT management systems and diverse UC platforms.
“Our superpower is creating a flexible piece of software that allows large companies to automate that management,” explains Singer, whose company primarily serves enterprises managing 25,000+ users.
Singer highlights key industry challenges including security vulnerabilities, migration complexities, and cost management. He emphasizes that while AI is transforming software development, it’s not yet ready to replace precision automation tools.
Founded in France 14 years ago, Kurmi has expanded globally with offices in New York and the Middle East. Their go-to-market strategy leverages service providers and system integrators, with deployment times shrinking from months to days as they transition to SaaS delivery models.
For IT leaders drowning in UC complexity, this interview offers practical insights on automation, simplification, and future-proofing your communications infrastructure.
This post originally appeared on Service Management - Enterprise - Channel News - UC Today.