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“I want to fire my MSP!”

Why Are So Many MSPs Failing Their Customers? If you have worked with a traditional Managed Service Provider (MSP), you

AI, CISO, cloud security, CTO, Expertise, finger pointing, generative AI, IT leaders, managed service provider, MSP, MSPs, Network Management, network security, QSOL Featured, SASE, Security Trends, sense, Service Provider, Syndicated

Zabbix: Cellular Statistics on IoT

I’ve had a few posts on X where I’ve shown a few pictures of the Raspberry Pi devices I have

5G, cellular statistics, Channel, Endpoints, IoT, lot, monitoring endpoints, Network Management, Networking Adventures, QSOL Featured, Raspberry Pi, Service Provider, Syndicated, Zabbix

Proactive Monitoring Pays Off: How MSPs Can Slash Microsoft Teams Support Time in Half

If you’re an MSP managing Microsoft Teams for clients, you know how quickly firefighting support models burn out margins. Tickets

advanced diagnostics, Analytics, Business, Collaboration, Incident management, Market Guide, Microsoft Teams, MSP, proactive monitoring, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications

How Proactive Customer Experience is Reshaping MSP Partnerships

Customers know the pains that come with being on the receiving end of a reactive support model: customers call with

Business, Collaboration, Customer Experience, customer service, customers, Digital Transformation, increases, Market Guide, MSP, reactive support, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications

LogMeIn Data Protection Suite: Examining the Protections GoTo and Acronis’ Partnership Brings MSPs

LogMeIn Data Protection Suite, powered by Acronis, offers powerful business continuity and disaster recovery capabilities for LogMeIn Resolve, streamlining endpoint

Acronis, Business, business continuity, Channel, Collaboration, cybersecurity, Data Protection Suite, Google, LogMeIn, professional services, Security, Security and Compliance, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications

Inside the UC Overhaul Powering the UK’s Largest Independent Vehicle Dealer

In today’s breakneck business technology landscape, where companies are racing to adopt new solutions and augment them with an ever-evolving

Artificial Intelligence, Business, Business Technology, CCaaS, Channel, Cloud, Deals, features, Finance, generative AI, platform, professional services, Security and Compliance, Service Management, Service Provider, Syndicated, Technology, UCaaS, Unified Communications, User Experience

UC Service Management – UC Round Table

UC has become the backbone of modern enterprise collaboration, but managing these dynamic environments at scale is no small feat.

Automation, Business, enterprise collaboration, hybrid work models, lot, professional services, Round Tables, Security, Service Management, Service Provider, Syndicated, Technology, UC Trends, Unified Communications

Comparing UC Service Management Providers: Key Considerations

Unified Communications systems now form the heart of the technology stack for most companies, ensuring teams everywhere can connect, collaborate,

Artificial Intelligence, Business, Collaboration, Finance, Security, Service Management, Service Provider, Syndicated, Technology, Technology Stack, UCaaS, Unified Communications

Gamma Expands Cisco Solutions to Offer Fully Managed Secure Network Service

Gamma has extended its suite of Cisco solutions to deliver a fully managed, secure network service. “Working side-by-side with Cisco,

AI, Business, business communications, Cisco, Gamma, network solutions, Security, Security and Compliance, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications, VoIP