Managed service providers (MSPs), your moment is here: Global MSP Day 2025 is just around the corner!
On Thursday, June 5, we’re celebrating the pros who keep businesses running in an unpredictable, tech-driven world by solving problems, staying ahead of threats, and turning chaos into continuity.
This year, we asked with MSPs globally to share their unfiltered insights on what the remainder of 2025 has in store. From challenges to opportunities, let’s hear what your peers are anticipating.
What are key trends you see for MSPs?
“The MSP community in 2025 is navigating complexity with opportunity — from cybersecurity and AI to co-managed IT. We’re adapting, growing, and proving our value every step of the way.” (Scott Kandel, Senior Applications Engineer, Electroline Data Communications Inc.)
“MSPs are in a prime position to lead with AI and automation. Embracing these technologies is how we continue to improve service and stay ahead of rising client expectations.” (Connor Wilson, 3rd Line Service Engineer, ADM Computing)
“Helping SMBs understand that proper cybersecurity and compliance will drive growth — that’s a powerful message. As MSPs, we’re in a unique position to change mindsets and elevate business outcomes.” (Moss Jacobson, Sales Manager, CTN Solutions)
“MSPs thrive on innovation and collaboration. The growing reliance on technology gives us the chance to expand, evolve, and solve complex challenges together.” (Daan Verheij, Project Manager, PCI Nederland)
What are the top challenges that you and your company see?
“Talent shortages continue to make it challenging to hire and retain skilled professionals, particularly in high-demand fields such as security and cloud computing. Vendors consolidating tools can limit flexibility and raise costs, while clients are demanding more proactive support and transparency. Compliance requirements are becoming more rigorous, adding pressure to maintain high standards both internally and for clients. Cyber insurance is also becoming harder to navigate, placing more liability on MSPs to prove strong security practices.” (Scott Kandel)
“Challenges such as increasing cybersecurity threats and evolving client expectations will require continuous adaptation and innovation.” (Connor Wilson)
“A major challenge on the rise is SMB budget allocation toward cybersecurity and compliance.” (Moss Jacobson)
“The global market for managed IT services is highly competitive, which makes it essential for MSPs to differentiate themselves to remain viable and grow clearly. Additionally, economic fluctuations, particularly downturns, can significantly impact client budgets, requiring MSPs to consistently demonstrate their value and effectiveness to retain and attract clients. The increasing complexity of regulatory compliance presents a significant challenge, particularly for MSPs operating in highly regulated industries, such as healthcare and finance. Furthermore, geopolitical tensions and the involvement of major technology providers continue to shape the broader tech landscape, compelling MSPs to carefully navigate evolving international regulations and trade restrictions.” (Daan Verheij)
Which opportunities stands out for the remainder of 2025?
“There’s a strong opportunity to expand services in areas like cybersecurity, cloud infrastructure, and AI-driven automation, as businesses increasingly rely on MSPs to manage these critical technologies. Specializing in specific industries or partnering with internal IT teams in a co-managed model also presents a path to differentiation and new revenue.” (Scott Kandel)
“One key opportunity lies in leveraging emerging technologies, such as AI and automation, to enhance service delivery and efficiency.” (Connor Wilson)
“There are opportunities with AI – both internal and as consulting projects. However, the challenge is entering the space and executing mindfully and with purpose rather than simply hopping in to ‘say’ an MSP is using it.” (Moss Jacobson)
“The global market for managed IT services is highly competitive, which makes it essential for MSPs to clearly differentiate themselves to remain viable and grow. Additionally, economic fluctuations—particularly downturns—can significantly impact client budgets, requiring MSPs to consistently demonstrate their value and effectiveness in order to retain and attract clients. The increasing complexity of regulatory compliance presents a significant challenge, particularly for Managed Service Providers (MSPs) operating in highly regulated industries, such as healthcare and finance. Furthermore, geopolitical tensions and the involvement of major technology providers continue to shape the broader tech landscape, compelling MSPs to carefully navigate evolving international regulations and trade restrictions.” (Daan Verheij)
Join the celebration!
Get ready for an epic celebration! We’re kicking off Global MSP Day 2025 with a power-packed lineup of virtual events, featuring top industry experts ready to share their knowledge and insider insights. But that’s not all. Following the virtual kick-off, we will be hosting in-person events in select cities around the globe to keep the energy going and the connections flowing.
Mark your calendars for the regional virtual Global MSP Day events happening at these times:
- Asia Pacific – 11 AM AEST
- Europe – 10 AM BST
- Americas East Coast – 10 AM EDT
- Americas West Coast – 10 AM PDT
In the area? Join our In-person events:
- Pizzeria Luca | Copenhagen, DK | 4:00PM to 6:00PM BST
- Pergola on the Wharf | London, UK | 3:00PM to 6:00PM BST
- Mooo…. | Burlington, MA | 12:00PM to 1:00PM EDT
- Morton’s the Steakhouse | Boca Raton, FL | 12:00PM to 1:00PM EDT
- Rogues | Mississauga, ON | 12:00PM to 1:00PM EDT
- Vic & Anthony’s Steakhouse | Houston, TX | 12:00PM to 1:00PM CDT
- Bistango | Irvine, CA | 12:00PM to 1:00PM PDT
So, whether you’re tuning in from your desk or joining the party live, don’t miss out on the 8th annual Global MSP Day 2025!
Photo: tartwork / Shutterstock
This post originally appeared on Smarter MSP.