Service Management

6 Reasons to Invest in UC Service Management in 2024

UC service management solutions are becoming increasingly essential in every business environment. Trends like hybrid and remote work, evolving technologies,

5G, Artificial Intelligence, Hybrid Work, Security and Compliance, Service Management, Syndicated, Unified Communications

UC Round Table: CPaaS

Implementing an effective CPaaS solution into a business’s existing infrastructure could be a game-changer. It can potentially provide companies with

Artificial Intelligence, Channel, Chatbots, Collaboration, Customer Experience, Digital Transformation, Future of Work, Round Tables, Service Management, Service Provider, Syndicated, UCaaS

Dstny Certified as Teams Operator Connect Service

Dstny has received its Operator Connect certification for Microsoft Teams. Dstny is now available on the Teams Admin Centre and

Channel, Customer Experience, Digital Transformation, Microsoft Teams, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications

CPaaS: Why Simplicity and Security are Key Components of the Centralised Communication Platform

Always-on, mobile-first – call it what you like but one thing is for sure: the world is constantly on the

Digital Transformation, Security and Compliance, Service Management, Syndicated, Unified Communications

Why Mitel’s Unify Acquisition is a ‘Significant Opportunity’

How Mitel goes from strength to strength hinges on its three-plus-one business strategy. Those three original pillars of success comprise

Collaboration, Customer Experience, Mergers and Acquisitions, Service Management, Syndicated, UCaaS

The Top UC Security and Compliance Vendors for 2023

Compliance and security are two factors business leaders have always had to consider when investing in new technology. However, in

Artificial Intelligence, Digital Transformation, Microsoft Teams, Security and Compliance, Service Management, Syndicated, Unified Communications

The Top UC Service Management Vendors Simplifying Tech Optimization

Remember when unified communications management was mostly about making sure everyone had a working desk phone and email inbox? Those

Akkadian Labs, Business, Integrated Research, lot, Security, Service Management, Syndicated, Technology, UC Marketplace Hub, UCaaS, Unified Communications, vendors, Workplace Management

Video Conferencing: How Connected Platform Smarts are Transforming Healthcare Delivery

Imagine under-pressure healthcare providers increasing the size of their workforce ten-fold with a few simple clicks. Imagine in-demand specialist doctors

Frontline Workers, Healthcare, Service Management, Syndicated, UC Trends, Unified Communications, Video Conferencing

CPaaS: How a Smart Service Management Portal Can Put Your Customers in Complete Control

You have to hand it to the portal. Of all the recent technological innovations aimed at digitally transforming the way

CPaaS, Service Management, Syndicated