Barracuda Assistant arrives in Barracuda Managed XDR dashboard

We’re excited to announce that Barracuda Assistant, our AI-powered support companion, is now available directly within the Barracuda Managed XDR dashboard. With this launch you get instant access to answers, step-by-step guidance and all the how-to resources you need, without ever leaving the dashboard. This marks the next step in our journey to weave AI into every layer of the Barracuda experience, delivering not just innovation, but real, measurable outcomes for our customers and partners.

If you’ve been following our recent updates, you’ll know Barracuda Assistant first debuted in BarracudaONE, and just last month expanded into our support communities. Each launch has been driven by a simple goal: empower users to get instant answers, guidance and hands-on support — right where they work, without friction or delay.

AI that solves real problems

Barracuda Assistant isn’t just another chatbot. Powered by Barracuda AI, it’s designed to address some of our customers’ and partners’ most persistent pain points by providing Barracuda Managed XDR users:

• Immediate, actionable guidance. Whether you’re troubleshooting, deploying new features or exploring best practices, Barracuda Assistant puts expert knowledge at your fingertips. You will spend less time hunting for or through documentation.
• Accelerated adoption. By reducing barriers and providing hands-on help, Barracuda Assistant empowers customers and partners to confidently leverage the full power of our Managed XDR solution, getting deeper, more timely engagement with its features.
• Outcome-focused support. Part of our aim with Barracuda Assistant is to simplify complex workflows. You will spend less time searching for how to set up a particular feature, enabling you to focus more on your business.

Part of a broader AI commitment

This launch is part of the team’s ongoing commitment to infuse AI into every aspect of Barracuda Managed XDR. As highlighted in our recent blog post on AI-powered log search and AI dashboard summarization, Barracuda is focused on making Barracuda Managed XDR more user friendly, more intuitive and a dramatic time-saver — and incorporating AI wherever possible to accomplish this.

Whether you’re asking Barracuda Assistant questions in plain language to get more value from your security investment with less hassle, or benefiting from Barracuda Managed XDR’s ability to surface critical alerts automatically, our AI features are designed to better protect your organization while saving you time and empowering your team.

See it in action

As an example of how users can get immediate answers to their XDR-related how-to questions, right inside the dashboard, check out the screenshot below.

Building momentum

For those who want to revisit Barracuda Assistant’s journey or catch up after missing our previous updates on the subject, be sure to check out our earlier blog posts below:

• Introducing Barracuda Assistant: Your AI-powered partner for faster, smarter security operations
• Barracuda Assistant now available in support communities—faster, easier access to everything you need

What’s next?

Barracuda Assistant is just one example of how we’re listening to your feedback and tackling tough customer pain points. From fully managed, zero-burden security to always-on proactive protection, the Barracuda Managed XDR team is committed to delivering AI-driven, SOC-powered solutions focused on outcomes that matter to you.

Ready to experience the difference? Log in to the Barracuda Managed XDR dashboard and try Barracuda Assistant today.

Photo: sommart sombutwanitkul / Shutterstock