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The Real Cost of Poor Cybersecurity in Hybrid Work and the ROI of Upgrades

These days, the cost of poor security is so much easier to underestimate than most companies realize, particularly in the

Business, Compliance, Culture, cybersecurity, Digital Governance, Digital Transformation, Finance, Hybrid Work, Security and Compliance, Security Strategy, Service Management, Syndicated, Technology, Unified Communications, Workplace Management

Why Zero-Trust Network Access for Hybrid Work Should Be Your Next Cybersecurity Priority

Hybrid work isn’t new. But for most organizations, securing the workplace still feels like an awkward patch job: a mix

app, cybersecurity, Digital Governance, Digital Transformation, Finance, Hybrid Work, Security, Security and Compliance, Service Management, Syndicated, Trust Network Access, Unified Communications, Workplace Management, Zero

The Economics of MSP Experience: Why Quality Pays off More Than Cheap Support

In today’s turbulent business climate fraught with inflation, uncertainty, and a retreat in spending, many organizations are navigating the challenges

Business, business climate, CCaaS, Customer Experience, Future of Work, inflation, lot, MSP, retreat in spending, Service Management, Syndicated, Technology, UCaaS, uncertainty, Unified Communications

Proactive Monitoring Pays Off: How MSPs Can Slash Microsoft Teams Support Time in Half

If you’re an MSP managing Microsoft Teams for clients, you know how quickly firefighting support models burn out margins. Tickets

advanced diagnostics, Analytics, Business, Collaboration, Incident management, Market Guide, Microsoft Teams, MSP, proactive monitoring, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications

Preventing Digital Meltdowns: The Critical Role of Contact Center Stress Testing

Serving businesses in industries ranging from healthcare and financial services to tech companies, they are a vital part of many

Analytics, Business, CCaaS, contact centers, Customer Experience, Digital Transformation, Google, Service Management, staff training, Syndicated, System Failure, Technology, Unified Communications, wait times

The Enterprise Challenges of Managing Emergency Services in Your UC Setup

In this insightful UC Today interview, Marc Haimsohn, VP of Sales and Partnerships for the Americas at Kurmi, explores the

ahead, Americas, Data, Digital Transformation, Frontline Workers, Future of Work, Marc Haimsohn, provisioning, Sales and Partnerships, Security and Compliance, Service Management, Syndicated, today, Today interview, UC TV, UCaaS, Unified Communications

Creating a 360° Digital Experience with Nectar DXP

Picture yourself in a digital-first enterprise where employees on Teams, Zoom, or Cisco endpoints juggle calls, chats, and contact center

AI, Business, chat, Cisco, contact center, Endpoints Reviews, lot, Service Management, Syndicated, Teams, Unified Communications, Workplace Management, Zoom

Microsoft to Halt New Office Features for Windows 10: What This Means for Teams

Microsoft has announced that Windows 10 will no longer receive new features as the tech titan winds down support. From

Business, Channel, Collaboration, Digital Governance, Microsoft, Microsoft 365, Microsoft Teams, Security, Service Management, Syndicated, UCaaS, Unified Communications, Windows 10, Windows 11

How Proactive Customer Experience is Reshaping MSP Partnerships

Customers know the pains that come with being on the receiving end of a reactive support model: customers call with

Business, Collaboration, Customer Experience, customer service, customers, Digital Transformation, increases, Market Guide, MSP, reactive support, Service Management, Service Provider, Syndicated, UCaaS, Unified Communications